🐾 General Questions

What is Petzio.net?
Petzio.net is an online pet store in Pakistan offering quality pet food, accessories, and essential supplies for cats, dogs, and other pets.

Do I need an account to place an order?
Yes, creating an account helps you track orders and manage your details easily.

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📦 Orders & Payments

How can I place an order?
Simply add products to your cart, proceed to checkout, and complete payment.

What payment methods do you accept?
We accept Cash on Delivery (COD) and other payment methods as displayed at checkout.

Can I cancel my order?
Yes, orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.

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🚚 Shipping & Delivery

How long does delivery take?
Delivery usually takes 2–5 working days after order confirmation.

Do you deliver all over Pakistan?
We deliver to selected cities across Pakistan. Availability is shown at checkout.

What if my delivery is delayed?
Delays may occur due to courier issues, weather, or holidays. We appreciate your patience.

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🔄 Returns & Refunds

What is your return policy?
Returns are accepted within 7 days for unused and unopened items.

Are pet food and medicines returnable?
No. Once opened, pet food, medicines, supplements, and hygiene products are non-returnable.

What if I receive a damaged or wrong product?
Please contact us within 48 hours with photo or video proof for resolution.

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📞 Support

How can I contact Petzio.net?
📧 Info@petzio.net
📞 +92 300 007 008 4