Customer Support & Complaints Policy | Petzio.net

At Petzio.net, customer satisfaction is our priority.

Customer Support

For order queries, delivery updates, or product information, contact us via:

Support hours may vary on weekends and public holidays.

Complaints Handling

  • Complaints must be submitted within 48 hours of delivery

  • Supporting evidence (photos/videos) may be required

  • Each complaint is reviewed fairly and resolved as quickly as possible

Petzio.net reserves the right to reject complaints that fall outside policy terms.